Refund and Returns Policy

1. General Policy

toddlerhaven strives to provide high‑quality products for children. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the conditions set out below.

2. Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase (order number or receipt) is required.
• Custom‑made or personalized items are not eligible for return unless defective.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1 (332) 645-2637‑2637 to obtain a Return Authorization Number (RAN). Include your order number, the items you wish to return, and the reason for the return.

3.2. Shipping the Return

After receiving the RAN, pack the items securely and include the RAN on the outside of the package. You are responsible for the cost of return shipping unless the item is defective or the wrong item was shipped.

4. Refunds

Refunds will be issued to the original payment method within 10 business days after we have received and inspected the returned items. The refund amount will reflect the purchase price of the returned items, less any applicable shipping charges.

5. Exchanges

If you prefer an exchange for a different size, colour, or product, please indicate this when you request the return. Exchanges are subject to product availability.

6. Non‑Refundable Items

• Gift cards and store credit.
• Items marked as final sale.
• Products that have been used, altered, or damaged after delivery.

7. User Responsibilities

By placing an order on toddlerhaven, you agree to:

• Provide accurate contact and shipping information.
• Inspect the delivered items promptly and report any issues within the return window.
• Comply with the return instructions provided by toddlerhaven.
• Abide by all applicable laws governing consumer transactions.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (332) 645-2637‑2637
• Address: 1333 East Riverside Terrace, New York, New York 10079, United States

9. Legal Disclaimer

toddlerhaven reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and will apply to orders placed after the effective date. This policy does not affect any statutory rights you may have under applicable consumer protection laws.